Terms & Conditions

The Website, Quilts of Denmark & You

Introduction

This Website (www.quiltsofdenmark.co.uk) (the “Website”) is owned by and operated by or on behalf of Quilts of Denmark A/S (UK) Ltd (“Quilts of Denmark“, “we” or “us“) with delivery services provided by VDepot Ltd (the “Delivery Company”). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by telephone on 01953 665009 or by email at services@qod.dk or by post using the address given below:

Quilts of Denmark A/S (UK)
Pantonevej 1
DK-6580 Vamdrup
Denmark

 

Company Registration Number DK 10031656
VAT Registration Number 269 8787 18

 

Promotional Offers

From time to time we may run promotions and offers on selected products or lines and we refer to these collectively as our “Promotional Offers“. All qualifying Promotional Offers will be automatically applied to your order on-line. All of our Promotional Offers are subject to the below terms and conditions:

  1. They are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated;
  2. They cannot be used in conjunction with any other offer;
  3. They are valid for a limited period of time as specified in the marketing communication on the website and they cannot be used outside of that period;
  4. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and;
  5. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

 

Current Offers

Free Standard UK Delivery on Orders Over £30 

Free standard delivery (normally £4.95) applies to online orders to the UK mainland only. Offer applies when order value, net of discounts or promotions, equals £30 or more.

 

Other Promotional Offers

All other offers will be as outlined on the website.

 

Orders

 Placing an Order

By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us either by telephone on 01953 665009, by email at services@qod.dk or by post using the address given above. All our calls may be recorded for training and monitoring purposes. By placing an order via this Website you are making an offer to Quilts of Denmark A/S to purchase the goods detailed in your order and have them delivered by The Delivery Company (on behalf of Quilts of Denmark A/S). Once you have placed an order for goods (and delivery) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Quilts of Denmark A/S for the sale and delivery of our goods (and between The Delivery Company for the delivery of goods) will only exist once an order has been accepted, processed and dispatched to you. Your credit/debit card/PayPal account will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are dispatched to you. This does not affect your legal rights. Prices and availability of goods are subject to change without notice.

 

Deliveries

Please note that a delivery charge will be added to your order value where appropriate. All dates quoted for delivery are estimated delivery dates only and may be subject to change. Neither Quilts of Denmark A/S nor The Delivery Company can accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

 

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

 

Stock Availability

We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation. If the item is available to purchase on back order, we will provide a promise date for expected delivery. However, if a product is truly out of stock, you will not be able to add it to your shopping basket.

 

Your Right To Cancel

You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods and the delivery charges. We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. This includes any delivery fees of the The Delivery Company, for which we will refund the equivalent amount charged by them for delivery. You will need to return the item(s) at your own cost to the following address:

 

VDepot Ltd (on behalf of Quilts of Denmark)
Norwich Road
Honningam Thorpe Business Park
Colton
Norfolk
NR9 5BZ

 

Our Returns Policy

We want you to be delighted with your purchase but if you are not you can return any item within 30 days of receipt provided that the products are returned complete, in perfect condition, unused, unwashed and with its original packaging. Our returns policy applies in addition to your legal right to cancel above and does not affect your legal rights in respect of faulty or misdescribed products. If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. Items not returned in accordance with our ‘perfect condition’ requirements for resale purposes will be assessed upon receipt and an appropriate percentage of the original value will be refunded. Any refund deductions will be notified in writing. Items can be returned outside this period if they are found to be faulty but please take extra care to ensure any specific care instructions provided with your purchase have been adhered to. Subject to the above we will be happy to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges. Return of an item is at your own cost unless the item is faulty.

 

Returning Your Items

Please ensure the item(s) being returned are in the original packaging where required, and boxed suitably, as we cannot be held responsible for any damaged suffered in transit. Please send the returned item(s) to:

VDepot Ltd(on behalf of Quilts of Denmark)
Norwich Road
Honningam Thorpe Business Park
Colton
Norfolk
NR9 5BZ